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Shipping policy

Shipping Policy

Effective Date: [28-08-2026]

Thank you for shopping with Aathi Products. This Shipping Policy explains our order-processing timelines, delivery estimates, shipping charges, tracking, and international-shipping conditions.

1. Order Processing

Orders are normally processed within 1–3 business days after payment or Cash on Delivery confirmation.

Business days exclude:

  • Saturdays and Sundays

  • Public holidays

  • Unexpected closure days

Orders placed during weekends, holidays, promotional campaigns, or high-volume periods may require additional processing time.

2. Shipping Charges

Shipping charges are calculated based on the delivery location, order value, package weight, and selected delivery method.

The applicable shipping fee and estimated delivery time will be displayed during checkout before the order is confirmed.

Any free-shipping offer will apply only when the eligibility conditions displayed on our website are met.

3. Domestic Delivery

After an order has been dispatched, estimated delivery within India is normally:

3–7 business days

Delivery times may vary depending on:

  • Delivery pincode

  • Courier availability

  • Remote-area serviceability

  • Weather conditions

  • Public holidays

  • Operational or courier delays

These delivery timelines are estimates and are not guaranteed.

4. International Delivery

International orders are normally delivered within:

7–21 business days after dispatch

International delivery times depend on the destination country, customs clearance, local postal or courier services, and other factors outside our control.

Some countries or locations may not be eligible for international delivery. Available shipping options will be displayed during checkout.

5. Customs Duties and Import Charges

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

These charges:

  • Are not included in the product or shipping price unless clearly stated

  • Must be paid by the customer

  • Are determined by the customs authority of the destination country

Aathi Products is not responsible for customs delays, customs charges, or packages refused because the customer did not pay the applicable import fees.

6. Cash on Delivery

Cash on Delivery may be available for eligible Indian pincodes and qualifying orders.

COD availability, order limits, and any applicable COD handling fee will be displayed during checkout.

We may contact the customer by phone, SMS, or WhatsApp to confirm a COD order before dispatch. Unconfirmed, incomplete, duplicate, or high-risk COD orders may be placed on hold or cancelled.

7. Order Tracking

When tracking is available, customers will receive a tracking link by email, SMS, or WhatsApp after the order has been dispatched.

Tracking information may take up to 24–48 hours to update after shipment creation.

Customers can use the tracking link to view the latest delivery status directly on the courier’s website.

8. Correct Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Recipient’s full name

  • Mobile number

  • House or building number

  • Street and locality

  • Landmark, where necessary

  • City and state

  • Correct postal or PIN code

Please contact us immediately when an address correction is required. We cannot guarantee that an address can be changed after the order has been packed or dispatched.

Aathi Products is not responsible for delivery failures caused by incomplete or incorrect customer information.

9. Delivery Attempts and Undelivered Orders

The courier may contact the customer before attempting delivery. Customers should ensure that the registered phone number is active and that someone is available to receive the order.

A shipment may be returned to us when:

  • The customer is unavailable

  • The delivery is refused

  • The address is incorrect or incomplete

  • The customer cannot be contacted

  • COD payment is not available at delivery

  • The courier cannot access the delivery location

Additional shipping or reshipping charges may apply when the customer requests another delivery after the package has been returned.

10. Delivery Delays

Delivery delays may occur because of circumstances outside our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Transport disruptions

  • Courier-service delays

  • Customs inspections

  • Public holidays

  • Government restrictions

  • Strikes or regional disruptions

  • Incorrect customer information

We will make reasonable efforts to assist with delayed shipments, but we cannot guarantee a specific delivery date.

11. Lost or Missing Packages

When tracking shows no movement for an extended period, please contact us with your order number and tracking number.

We will coordinate with the courier and initiate an investigation. Courier investigations may require several business days.

When tracking shows that a package was delivered but the customer cannot locate it, the customer should first:

  1. Check with family members, neighbours, security personnel, or reception staff.

  2. Verify the delivery address provided in the order.

  3. Contact the courier using the tracking information.

  4. Contact Aathi Products when further assistance is required.

Any refund, replacement, or other resolution will be provided only after the courier investigation is completed and the claim is approved.

12. Damaged Packages

Please inspect the package when it is delivered.

When a package appears damaged, opened, tampered with, or incomplete:

  • Take clear photographs or a video before opening it

  • Keep the original packaging and shipping label

  • Contact us within 48 hours of delivery

  • Provide the order number and evidence of the issue

Claims submitted without sufficient evidence or after the reporting period may not be eligible for resolution.

13. Separate Shipments

Products from the same order may occasionally be shipped in separate packages due to product availability, packaging requirements, or warehouse operations.

When an order is split into multiple shipments, the customer may receive separate tracking details.

14. Order Changes and Cancellations

Please contact us as soon as possible when you need to change or cancel an order.

An order cannot normally be changed or cancelled after it has been packed, dispatched, or handed over to the courier.

Approved cancellations and refunds are handled according to our Cancellation and Refund Policy.

15. Contact Us

For shipping, tracking, or delivery assistance, contact: 

Aathi Products
Email: [support email address]
Website: https://aathiproducts.com

Please include your order number when contacting us so that we can assist you more quickly.